Essay · Difficult Conversations
The conversation you keep avoiding.
Most senior leaders I work with can, within thirty seconds of being asked, name the conversation they know they need to have and haven't had. The peer who's quietly undermining the team. The direct report who isn't going to make it. The chair whose feedback has started to feel personal. The partner at home who's been waiting a long time for an honest sentence.
It's almost never that they don't know what to say. It's that they don't want to feel what they'll feel while saying it — or what the other person might feel back. So the conversation gets put off another week, then another quarter, and the cost compounds quietly in the background. Trust thins. Resentment hardens. The team starts to notice what the leader is no longer willing to name.
Here's what I've come to believe, after twenty years of sitting in rooms with people at the top: the conversation you're avoiding is almost always cheaper than the avoidance. The avoidance is paid in sleep, in micro-decisions made to keep the peace, in a slow erosion of your own authority because everyone can feel that something is going unsaid.
The work isn't to learn a script. There are plenty of scripts and most of them sound like scripts when you use them. The work is to build enough internal steadiness that you can stay in the room while the other person is upset, or defensive, or quiet — without collapsing, attacking, or rushing to fix it. That's a nervous-system skill before it's a communication skill.
And it's a skill that gets harder, not easier, the more senior you become. Because the people you most need to be honest with — your chair, your CEO, a long-standing peer, sometimes your own coach — are also the people whose approval still, somewhere underneath, matters to you. Saying the true thing risks the relationship. So you say the diplomatic thing, and the relationship slowly becomes one in which the true thing can no longer be said at all.
The leaders who keep growing into bigger roles, in my experience, are the ones who have made peace with being temporarily unpopular. Not abrasive. Not blunt for the sake of it. Just willing to say the thing, kindly and clearly, and stay present for whatever comes back. That capacity is built — it isn't a personality trait you either have or don't.
If there's a conversation you've been carrying for months, it's worth asking what it's actually costing you to keep it inside. Usually it's more than you think. And usually, once it's had, the relief is disproportionate to the difficulty.
Lee Chalmers is an ICF Master Certified Coach based in London, working with CEOs and senior leaders globally. Read more on the about page.