Essay · The Step-Up

Why what got you here won't get you further.

By Lee Chalmers, ICF MCCLondon5 min read

The promotion that takes you from running a function to leading the enterprise is the one that breaks most people quietly. Not loudly — they don't fail in a way the board minutes record. They just become slightly diminished versions of themselves, working harder, sleeping less, and wondering when the job will start feeling the way they thought it would.

The mistake is treating the new role as a bigger version of the last one. It isn't. The job that earned you the promotion was largely about being the best technical mind in the room — the sharpest finance brain, the most credible operator, the one who could be trusted to deliver. The job you've just inherited is almost the opposite. It's about creating the conditions in which other people do the delivering, and being calm enough in yourself that they can.

That means letting go of the strengths that got you here, which is harder than it sounds, because those strengths are also your identity. They're how you know you're valuable. Asking a brilliant operator to stop operating is asking them to walk around without the thing that made them feel safe at work for twenty years.

The other thing that changes, and that nobody warns you about, is who's now in the room. You walk into your first executive meeting and realise everyone around the table is also extremely good at what they do, and several of them quietly wanted your job. The political weather is different. The information you get is filtered. People watch your face for cues. The truth-tellers you used to rely on are no longer in your line of sight.

And underneath all of it: a quieter, more uncomfortable question. Am I actually the right person for this? Every senior leader I work with has, at some point, asked me some version of that. Not because they aren't — they almost always are — but because nobody has built the inner capacity to sit with the not-knowing that comes with the role. At this level, the right answer is rarely obvious. You're guessing, with the best information you can gather, and then committing to the guess.

The first 180 days aren't about a plan. They're about learning to listen at a different altitude — to the organisation, to your peers, to your own nervous system — without rushing to act in order to relieve your own anxiety. The leaders who land well are the ones who can tolerate being new for longer than feels comfortable.

If you're in that transition now, or about to be, the work isn't another framework. It's quietly working out which parts of how you operated before are now in the way, and what kind of leader you actually want to be when you stop performing the one you think the role requires.

Lee Chalmers is an ICF Master Certified Coach based in London, working with CEOs and senior leaders globally. Read more on the about page.

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